Troubleshooting email that won't send or doesn't arrive
Guidance setting up email on your computer, phone and tablet
Help with signing in and passwords
Reviewing spam and inbox rules
Prerequisites
You need a working internet connection and a computer or phone.
You have the device in front of you during the phone or video call and do the steps yourself with our guidance.
Sign-in details for the email account.
Not included
Recovering accounts you no longer have access to
The cost of an email service
If you need something that isn’t included, we’ll tell you before we start. You always know the price up front.
Frequently asked questions
SEK 499 / up to 60 minutes. The price is fixed and covers that time — if more time is needed, we'll tell you before we continue, and you decide whether we do more.
You choose when you book, in step 2. If the problem can be solved remotely, it's usually quicker.
You pay after the work is done, by invoice with 10 days to pay — no payment is taken when you book.
We'll tell you straight away and suggest the next step. If something is needed that isn't included, you'll know before we continue.