Terms of purchase

1. Who these terms apply to

AI Tekniker runs this website and the services and digital products sold on it. Full company details — registration number, tax status and registered address — will be added here as soon as they exist. None of it is invented in the meantime.

2. Services (technician visits and online help)

Every service in the catalogue shows its price before you book. The price applies for the stated time — if the work needs longer, we talk to you about it before continuing.

Payment. You pay by invoice after the work is completed, with 10 days' payment terms. Swish is not enabled yet.

RUT tax deduction. The RUT deduction is not applied to any service right now. That is because the company is not yet approved for RUT with the Swedish Tax Agency — not because the work would lack the right to it. The prices you see are therefore full cost, with no deduction.

Cancellation and rescheduling. Get in touch as soon as possible if a booked time no longer suits you — we'll sort it out together. We have not set a fixed deadline or fee for late cancellations; contact us and we'll find a solution case by case.

3. Digital products (Lulu Market)

Buying digital products in Lulu Market requires no account — you give your name, email and payment method at checkout. Buying as a private individual, you pay cash on delivery/collection; buying as a business, you pay by invoice with 10 days' payment terms. Swish and other payment methods are not enabled yet.

Delivery. A ready-made product becomes downloadable as soon as payment is registered — the link is sent in the confirmation email and is also on your order confirmation. A personalised product (built from your answers) is delivered once it is ready; you can see its status under My Account if you are signed in.

Right of withdrawal. For digital content delivered immediately, the law states that the right of withdrawal ends as soon as delivery has begun, provided you have expressly consented to this and confirmed that you thereby lose the right of withdrawal. If delivery has not begun, the normal 14-day right of withdrawal applies under the Swedish Distance and Off-Premises Contracts Act. Contact hej@aitekniker.se if something has gone wrong with a purchase.

4. Your responsibilities as a customer

• That the details you give when booking or buying (name, email, address) are correct.
• That you have the right to grant us access if the service is carried out at your home.
• Making a reasonable backup of your own important data before a technician visit — we do what we can to protect your equipment, but give no guarantee against data loss.

5. Complaints

If you are not happy with completed work or a purchased product, get in touch with hej@aitekniker.se with your booking or order reference. We will review the case and resolve it under the Swedish Consumer Sales Act and Consumer Services Act respectively.

6. Tre lika — game terms

Tre lika is a free promotion to reward customers — not a game of money. By taking part, you agree to the following:

• Taking part is free. No purchase is required to play.
• A signed-in AI Tekniker account gives three attempts per calendar month. Unused attempts do not carry over to the next month.
• A win is not guaranteed — even using all three attempts in a month, you may end up without a win.
• Prizes are discounts or other AI Tekniker technical-service benefits — never cash, cash value, Lulu Credits or a transferable balance.
• Each win is a unique, personal code tied to your account, valid until the expiry date shown when you win, and can only be used once.
• A win applies to the services stated for that specific code and cannot be redeemed for cash.
• One account equals one entitlement to play. We protect against abuse through server-side control of real attempts and wins — not by tracking your device or browser.
• AI Tekniker reserves the right to suspend or pause the promotion for technical reasons or in case of suspected abuse, in accordance with applicable consumer law.

Questions about a specific win or code: contact hej@aitekniker.se with the code and your account's email address.

Questions

Get in touch with hej@aitekniker.se. See also our privacy policy and cookie information.