A clear answer on whether the fault lies with your provider
Prerequisites
You need to be home during the visit.
It helps to describe when and where the problem happens.
Not included
Faults in your provider's network or infrastructure
The cost of new equipment
If you need something that isn’t included, we’ll tell you before we start. You always know the price up front.
Frequently asked questions
SEK 499 / up to 60 minutes. The price is fixed and covers that time — if more time is needed, we'll tell you before we continue, and you decide whether we do more.
You choose when you book, in step 2. If the problem can be solved remotely, it's usually quicker.
You pay after the work is done, by invoice with 10 days to pay — no payment is taken when you book.
We'll tell you straight away and suggest the next step. If something is needed that isn't included, you'll know before we continue.