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Internet & Wi-Fi troubleshooting – online

We troubleshoot your connection with you, remotely.

SEK 499 / up to 60 minutesChoose online or a home visit at booking.

What’s included?

5 items included
Talking through the symptoms
Checking the router's settings
Speed test
Guidance through whatever can be fixed remotely
Letting you know if the fault needs a home visit or lies with your internet provider

Prerequisites

You need a working internet connection and a computer or phone.
You're by your router or a connected device during the phone or video call and make the changes yourself with our guidance.
You need access to your router.
Sign-in details for the router, if it has any.

Not included

Problems that need someone there in person
Faults in your internet provider's network

If you need something that isn’t included, we’ll tell you before we start. You always know the price up front.

Frequently asked questions

SEK 499 / up to 60 minutes. The price is fixed and covers that time — if more time is needed, we'll tell you before we continue, and you decide whether we do more.

You choose when you book, in step 2. If the problem can be solved remotely, it's usually quicker.

You pay after the work is done, by invoice with 10 days to pay — no payment is taken when you book.

We'll tell you straight away and suggest the next step. If something is needed that isn't included, you'll know before we continue.

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Ready to book internet & Wi-Fi troubleshooting – online?

You choose online or a home visit at booking. Payment is taken after the work is done.